It is our usual practice to only collect health information directly from our patients or their authorised representatives.
Personal information such as your name, address, contact details, health insurance and financial details are used for the purpose of addressing accounts to you, as well as for processing payments, collecting unpaid invoices via an external collection agency and writing to you about our services and any issues affecting your health care.
We will only collect your e-mail address if you send us a message or you provide us with your address directly. We may however, use your email address to contact you to obtain your consent for other purposes, but will give you the option of having your address deleted from our records.
The practice may collect health information from a third party or a publicly available source, but only if the patient consents to such collection or would reasonably expect us to collect their health information from the third party, or if collection is necessary to provide the patient with appropriate health care.
The protection of personal privacy is our practice’s priority.
Our practice website, via our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
This non-identified information is used to monitor usage patterns on our site in order to improve navigation and design features – helping you to get information more easily.
Our website contains links to other websites. We are not responsible for other websites’ privacy practices, so care should be taken when providing personal information on any website.
This website only uses session cookies during a search query of the web site. Our Internet Service Provider has assured us that no cookies are employed on this web site except for those associated with the search engine. The website statistics for this site are generated from the web logs as outlined above.
Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our site at a later date.
As an employer, the practice also collects personal information related to employment and human resource management.
All staff employed in this practice are required to undergo training to understand their responsibilities in maintaining your privacy and to sign a confidentiality agreement in order to protect your personal information.
The practice only uses health information for the purposes of providing you with health care or for purposes which are directly related to providing you with health care. In addition, personal information is used to administer your invoicing for dental services, credit card payments, and to process health insurance claims. We will not use your health information for any other purpose unless one of the following applies:
You have consented;
The other purpose is directly related to providing you with health services and you would reasonably expect that your information may be used for that purpose; For example, the practice may disclose your health information to another health service provider for the purpose of providing you with health care. or
The use of your health information is required or authorised by law.
The practice takes steps to ensure that the health information we collect is accurate, up to date and complete. These steps include maintaining and updating personal and health information when you attend the practice or you advise us that your personal information has changed.
The practice keeps hard-copy, electronic records or a hybrid of both and takes reasonable steps to protect those records against loss, unauthorised access, use, modification or disclosure, or other misuse.
The practice ensures that hard-copy records are kept in locked files and there are security processes in place regarding computer access. The practice has taken steps to ensure that electronic data is backed-up.
After a period of 7 years (and if you attended the practice as a child, you have reached the age of 25) we may destroy your records in accordance with applicable laws.
In the interests of your privacy, and given the inherent insecurity of information passed over the Internet, we do not currently support the transmission of personal health information to or from our patients over the Internet. If you send any personal health information to us via the Internet, we cannot guarantee its security.
If an individual requests access to health or personal information we hold about them, or requests that we change that information, we will allow access or make the changes unless we consider that there is a sound reason under the Privacy Act, or other relevant law to withhold the information, or not make the changes.
Requests for access or correction must be in writing. If you have any questions, you can contact our office during business hours.
As part of maintaining your records, the practice may use off-site electronic data storage providers, professional indemnity insurers, marketing agencies or other third party service entities. These providers may be located offshore.
Where practicable, we will inform you about where your information is sent; however, at all times the practice will take reasonable steps to ensure compliance with the Australian Privacy Principles in relation to any off-shore transfer of your information.
Although we respect your right to privacy, if you choose not to provide us with information relevant to your care, we may not be able to provide a service to you or the service we are asked to provide may not be appropriate for your needs.
Importantly, you could suffer some harm or other adverse outcome if you do not provide information relevant to your care.
We take your privacy seriously. If you suspect there has been or may have been a breach of your privacy, you can complain directly to the Practice Manager.
In the event of a privacy breach, the practice will comply with applicable guides or guidelines issued by the Office of the Australian Information Commissioner for the handling of privacy breaches.
For more information about Privacy laws, or to raise concerns about any matter not satisfactorily resolved with the practice you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au or ph. 1300 363 992).
Privacy and general complaints about your care can also be directed to the Health Services Commissioner.
We provide the most comprehensive range of dental services in the Greensborough area